Category: Produkte
The 24/7 support chat actually responded in under a minute when I flagged a missing package, and the self-serve replacement option was right there so I didn't have to argue with anyone. Got my refund approved before I even finished my coffee.
My shipment got damaged in transit and I was honestly dreading the back-and-forth, but the instant self-serve replacement option had me sorted before I even finished my coffee. Having that 24/7 access when you're stuck at home is a total lifesaver.
I had a package go missing on a Friday night and was shocked to get a replacement approved in under five minutes without talking to anyone. The self-serve refund process is laid out so clearly that I didn't have to dig through menus or repeat my issue.
